Molta Nathan
Recent Computer Science Graduate & Customer Service Professional
Jos.About
Recent Computer Science graduate with a B.Sc from Federal University Kashere, combining foundational technical knowledge with practical customer service experience. Proven ability to communicate effectively, solve problems, and collaborate within a team, eager to apply strong analytical and interpersonal skills in a challenging role. Committed to leveraging technology and service excellence to drive positive outcomes and contribute to organizational success.
Work
Outsource Global Technologies Limited
|Customer Service Representative Agent
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Summary
Served as a Customer Service Agent, providing essential support and resolving inquiries for diverse clients, enhancing customer satisfaction through effective communication.
Highlights
Provided timely and effective customer support, resolving an average of 30+ inquiries daily while maintaining high satisfaction rates.
Utilized strong problem-solving skills to address complex customer issues, leading to positive resolutions and improved client retention.
Collaborated effectively with team members to streamline support processes and share best practices, contributing to a 15% increase in team efficiency.
Demonstrated proficiency in using various communication tools and MS Office applications to manage customer data and interactions efficiently.
Maintained a professional and empathetic approach in all customer interactions, fostering positive relationships and upholding company reputation.
Education
Federal University Kashere
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B.Sc
Computer Science
Languages
English
Skills
Customer Service
Customer Service, Customer Support, Client Relations, Issue Resolution, Service Excellence.
Effective Communication
Effective Communication, Verbal Communication, Written Communication, Active Listening, Interpersonal Skills.
Team Collaboration
Team Collaboration, Teamwork, Cross-functional Collaboration, Conflict Resolution, Group Dynamics.
Problem Solving
Problem Solving, Analytical Thinking, Critical Thinking, Troubleshooting, Decision Making.
Computer Literacy
Computer Literacy, Digital Fluency, Basic Computing, Software Proficiency, Hardware Knowledge.
Expertise in MS Office Packages
MS Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
References
Emmanuel Nathan
Gombe State Health Service Commission (Registered Nurse) - 08151817825